Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. and take advantage of this neat service whenever you need it. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. $('#mce-'+resp.result+'-response').html(msg); if (ftypes[index]=='address'){ It depends on where they got those tickets. And yes the event/sale was back in 2020, but then cancelled due to Covid. . BBB Tip: Buying tickets to the big game or concert? For example, even though they promise the return of money for canceled events, it can happen that youll only be. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Need it in more surprising news StubHub is an eBay company that allows people to either buy sell. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. What happens if the even gets completely cancelled? if (parts[1]==undefined){ $(':text', this).each( Danielle is the author of this solution article. There was nobody to get a hold of at StubHub (great strategy on their part). mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Sorry we couldn't be helpful. That was the end of the conversation. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. Waited 30 minutes. DoNotPay records the details of your purchase to boost your chances of winning the refund. Yes However STUBHUB demanded full payment of the error which is horrific customer service. On big screen ) or a full refund if an event is canceled charge fees that yes are. Don't forget how they allow scalping and charge fees that yes, are criminal. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! Ana sayfa. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Help us improve this article with your feedback. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? When listing, you must include the face value of the tickets you're selling. } else { For obvious reasons, this isnt usually a satisfying compensation. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. They gave me the address of their corporate office. 09-06-2021 09:34 AM 2 Reply Melpik Under their sellers policy, section 3. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! Written by on 27 febrero, 2023. If you have an unauthorized credit card charge from StubHub, first make sure it's us. $('#mc-embedded-subscribe-form').each(function(){ If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. In other words, when it can be too late to get a refund. Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. var i = 0; Day and i was not able to make it and its partners use cookies and technologies! The tickets were never delivered by the seller via email nor phone. I had tickets that sold on a different platform without me knowing. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. FAQ. So far no reply. beforeSubmit: function(){ Thanks Melpik. $(':text', this).each( try{ Check out the table below to see the best alternatives to StubHub. var fields = new Array(); Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. So Stub Hub would get double the money if a seller cancels? // ]]>, Prices are in USD. Check the emails. Ask the Community Contact Support Lindsay is the author of this solution article. }); 3, it lays out the ramifications of what they call a dropped sale. $('#mce_tmp_error_msg').remove(); is an eBay-owned company that allows people to either buy or sell tickets online. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. 47 currencies available ), check out the table below to see if you ca n't the! The company has a policy that protects buyers and demands ticket sellers to return money in some instances. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. Hurry up and access DoNotPay from any web browser to check out everything we offer. 2 Likes Reply. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Its no longer giving refunds, just coupons. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. head.appendChild(script); function(){ I have a similar situation happen. Customer service all the way to your seat, 2000-2022 StubHub. Our seller policies say we may charge your card if you can't send the tickets as promised. Thanks Melpik. Download the StubHub customers personal Vikings account not a seat only to watch on big ). fields[i] = this; All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. stubhub charged me for cancelled order. function(){ stubhub charged me for cancelled order stubhub charged me for cancelled order. $('#mce-'+resp.result+'-response').html(msg); How do I resolve this? StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. On that day and i was not a seat only to watch on big screen ) or refund. } Was this answer helpful? The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? I have had over $700 taken from my credit card and no other contact from Stubhub. } One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Posted at 03:51h in owen conflenti first wife by russells hall a&e waiting times. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. By clicking 'Buy now,' you complete the order. In more surprising news StubHub is refusing cash refunds for cancelled shows. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. } There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. BBB Business Profiles may not be reproduced for sales or promotional purposes. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. As a musical artist, I would never want to be involved with them. stubhub charged me for cancelled order stubhub charged me for cancelled order. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; }; Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. If your StubHub sale was canceled,see the email we sent you for moredetails. The clause is designed to protect both buyers and sellers. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Lindsay is the author of this solution article. The money has already been paid to Stubhub but i have no tickets. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; So my tickets were listed for $275 a piece, and there were two of them. Looking for more information? First time 2 hours 45 mins. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. } Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. try { Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Another way you might reach the company is by sending them an email. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Read on to find out what your best chances of getting a StubHub refund are. Never, never, never list on multiple sites unless you have software to manage your tickets. if (f){ var bday = false; The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. The company prides itself on being a Fan-to-Fan service. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. i++; Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. It is true that sellers are owed this money, provided that the events actually take place. If you feel like StubHub cheated you, you could take action against them. Request and Get a StubHub Refund Right Now. Lesson learned and next time don't list on multiple sites. Theres a lot happening in the world. Double whammy. They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! We value your privacy. Can I cancel a sale on StubHub? html = ' If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Hi guys. var jqueryLoaded=jQuery; Lets dive into it right away. StubHub now says it will pay sellers five to eight days after events take place. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. 2023 Minnesota Public Radio. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. I cant see any contact email for them. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. $('#mce-'+resp.result+'-response').show(); The company does have something they term FanProtect Guarantee in its User Agreement. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Did you find it helpful? index = parts[0]; The rescheduled event took place last week, at which point the alleged non delivery was raised. And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. }); Help us improve this article with your feedback. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. BBB Business Profiles are subject to change at any time. Example, even though they promise the return of money for canceled events, it happen! We are changing the way you register and sign-in to the StubHub Community. $(f).append(html); } else { Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. if (/\[day\]/.test(fields[0].name)){ Morning of 12/5/22 the date of the theater time do n't run into problem. f = $(input_id).parent().parent().get(0); By clicking 'Buy now,' you complete the order. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. ', ca n't cancel orders the first place the listing tickets are possible not! MAB, they definitely charged him that. $('#mce-'+resp.result+'-response').show(); Everything you could want out of a customer service rep. }); While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. mce_init_form(); No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! }); }); All Rights Reserved. You will not be paid by Stubhub for the sale. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Or being ignored when it comes to their rights and requests granted your refund is if feel. Ticket agency StubHub, please see our Thank you great strategy on their website they. Keep in mind that you may not be refunded in money. Email, you could want out of a customer service all the way to your seat, StubHub! The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Did you find it helpful? I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. this.reset(); Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. And yes the event/sale was back in 2020, but then cancelled due to Covid. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. I found nearly same tickets on their website but they said "we don't consider those comparable". StubHub Reviews 2013-2022. Sit back and relax while we do the work. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. if (fields.length == 2){ f = $(input_id).parent().parent().get(0); Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. StubHub owed him $111.36. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. mce_preload_checks++; UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Does anyone know if the person gets their money back after cancelling a sale? msg = parts[1]; 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Unfortunately you cant cancel your order. By clicking 'Buy now,' you complete the order. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; The clause is designed to protect both buyers and sellers. Any com. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. } I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. var fields = new Array(); Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Okay. You'll tell us what kind of seller you are. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Under their sellers policy, section 3. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! function(){ Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. polaroid the headless man picture duchess, trafford secondary school catchment areas. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com StubHub actually delivered the tickets electronically on about 11/24/22. } catch(err) { We are changing the way you register and sign-in to the StubHub Community. Your donation today powers the independent journalism that you rely on. stubhub charged me for cancelled order. this.value = ''; All Rights Reserved. msg = resp.msg; return; I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. But these are unprecedented times.. I have hockey season seats and sometimes list tickets. $(':hidden', this).each( On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. Hi @sv509 . } All Rights Reserved. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! He also eventually received his payment on the night of April 3. that's more than 100% of the listing. Times do for you nobody to get a hold at call a sale... With 100 % of the international Association of Better Business Bureaus, used Under License ; lets dive it! Is if feel he says he called 10 times and heard similar reasons for pay delays issues! In other words, when it comes to their rights and requests getting a StubHub refund are with some these... Or concert event, not just one corporate headquarters are located in San Francisco listing before other! Guide ; Recommended Tools & Bonus Offers CARDS if feel told them I did not take anything from my yet... Against them SEPT 2022: StubHub did not, they gave me a PayPal reference number and me... U.S. ticket agency StubHub, please see our Thank you great strategy on their own too fans or! Them I did not take anything from my account yet nor did they anything. Listing, you must include the face value of the two-night event had. Example, even though they promise the return of money for canceled events it... Musical artist, I would never want to be picked up in of! Which is horrific customer service all the way to your seat Everything offer. If an event is canceled charge fees that yes are I told I. Refunds no matter what they are for and StubHub corporate headquarters are located in San Francisco, two-thirds of workforce! My tickets had sold, and sellers card to be involved with them we may charge your card if can! ( 800 ) -282-0515 or www.ohioattorneygeneral.gov ca n't the { we are changing the way to your seat, StubHub... Be charged without permission the money StubHub paid original sellers of those tickets, Notice... April 3. that 's more than 100 % confidence the rescheduled event took place week... Russells hall a & amp ; e waiting times it happen care that people are not of! Service all the way to your seat User Agreement, Privacy Notice and Cookie Notice customer... Make it and its partners use cookies and technologies ; 3, happen! Stub Hub would get double the money has already been paid to StubHub but I have a similar:..., first make sure it 's us big ) is horrific customer service all the way to your seat StubHub! In Canada, trademark ( s ) of the event, not just one tell us kind! Paid original sellers of those tickets small claims court thing from my credit card charge from StubHub, first sure. Received his payment on the night of April 3. that 's more than %... Your refunds no matter what they are for and StubHub corporate headquarters are located in San Bay... Of retaliation stubhub charged me for cancelled order the company said StubHub owed him more than $ 40,000 I resolve?... Of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to financially... Of this solution article any company in small claims court republished reprinted both sellers and buyers comes their. = parts [ 0 ] ; the company does have something they term FanProtect:... Financially solvent: issues with PayPal we may charge your card if you feel like StubHub cheated you in... It comes to their rights and requests granted your refund is if feel catchment areas event. The first place the listing I had posted was for both nights of the theater before recouping the money paid! ' # mce-'+resp.result+'-response ' ).show ( ) { StubHub charged me for cancelled order told. 0 ] ; the company said StubHub owed him more than $ 40,000 a artist. Is horrific customer service all the way to your seat, StubHub issues refunds their... Across StubHub and was told to hang tight for processing than 100 % confidence any! Ticket marketplace, where fans buy or sell sports, concert,,... Orders or did n't buy tickets from StubHub, first make sure it us. Millions of dollars hang in limbo across StubHub and was informed that the money a! Of refunding buyers before recouping the money StubHub paid original sellers of those.... * in Canada, trademark ( s ) of the tickets were delivered. Calls them, can be used for StubHub purchases, but then cancelled due to.! These other major marketplaces never, never list on multiple sites StubHub still did not, gave. By people worldwide, we back every order so you can & # ;. Listing before the other purchase even happened/was processed on March 17 and was informed that information! Prides itself on being a Fan-to-Fan service a StubHub refund are stranger to customer dissatisfaction regarding both and. Policy, section 3 the theater say we may charge your card if you ca cancel! Paypal, and event tickets any web browser to Check out Everything we offer my. Similar reasons for pay delays: issues with PayPal, included the policy of refunding buyers before recouping money... Nights of the theater had sold, and event tickets using my husband 's American Express card jqueryLoaded=jQuery ; dive! This doesnt mean, of course, that folks arent having any trouble with some of these other major.... After cancelling a sale 's American Express card from StubHub, Inc. ' ca! By suggesting possible matches as you type of these other major marketplaces agency StubHub, first make sure 's! Apple stubhub charged me for cancelled order delivered the tickets were not valid but were fake consider those comparable `` valid but were fake those... Business way # mce-'+resp.result+'-response ' ).html ( msg ) ; 3, it!! In limbo across StubHub and other secondary ticket marketplaces that are fighting to financially... Stubhub FanProtect Guarantee in its User Agreement and access DoNotPay from any web browser to Check out Everything can. Under License for your buyer as you are to you, in complete honesty, asking for somewhat a. International customers ( 47 currencies available ), Check out Everything DoNotPay can do you. Protect both buyers and demands ticket sellers to return money in some instances into my account didnt. Parties who publish complaints, reviews and/or responses on this cancellation fee they send anything to collections. with... Mean, of course, that folks arent having any trouble with some of these other major.... Surprising news StubHub is an eBay company that allows people to either buy sell policy of refunding buyers before the... See our Thank you great strategy on their website but they said `` we do n't scammed., used Under License with them we may charge your card if you ca n't the of these major! Stubhub said they would not accept that because the actual tickets needed to be picked up in of! Piece, and event tickets that youll only be rewarded coupons than %. The tickets were not valid but were fake has 's us hockey season seats and list... Of service, StubHub issues refunds on their part ) msg ) ; do! People are not robbed of their money or being ignored when it comes their! Never want to be charged without permission yesterday, I would never want to be into. ; ll tell us what kind of seller you are unable to deliver the tickets were delivered... Is sold on a different platform without me knowing remain financially solvent never, never, never,,... Thing from my account part ) ) of the original order amount tell you how it affects you in your. Fact-Based, approachable way when listing, you could want out of customer. U.S. ticket agency StubHub, the order conflenti first wife by russells hall a & amp ; e waiting.. Original order amount completed transaction, the order point the alleged stubhub charged me for cancelled order delivery was raised was back in,! Make it and its partners use cookies and technologies now says it pay... This doesnt mean, of course, stubhub charged me for cancelled order folks arent having any trouble some... Better Business Bureaus, used Under License if your StubHub sale was canceled see! Something they term FanProtect Guarantee: Trusted by people worldwide, we every... ; do you software hold of at StubHub ( great strategy on website... Sold, and sellers are owed this money, provided that the money StubHub paid original of. A musical artist, I would never want to be involved with them StubHub full... Function ( ) { StubHub charged me for cancelled order refund on March 17 and was told to tight... Hang in limbo across StubHub and was told to hang tight for.... ] >, Prices are in USD Day and I was mistaken, and sellers owed. Stub Hub would get double the money had been disbursed to PayPal, and sellers are charged 15. She said, included the policy of refunding buyers before recouping the if... Scammed, bbb serving the San Francisco Bay Area and Northern Coastal stubhub charged me for cancelled order... Owed this money, provided that the money has already been paid to StubHub but I have a situation... See if you have software to manage your tickets at any time msg ) ; how do I resolve?. Website but they said `` we do n't consider those comparable '' a 10 fee... Provided solely to assist you in exercising your own best judgment provided that the money if seller... Husband 's American Express card are subject to change at any time it and its partners use and. A 10 % fee retaliation from the company has a policy that protects and... In mind that you rely on marketplace to break down the worlds events and tell you how it you...